The Veterans Affairs Department appears poised to hit a milestone it would rather avoid. That’s a backlog of 1 million claims to process.
The milestone approaches as the agency scrambles to hire and train new claims processors. VA officials are working with the Pentagon to create by 2012 a system that will allow the two agencies to electronically exchange records. The process is now done manually on paper.
Former Marine Corporal Patrick Murray of Arlington, Virginia, says the first claim he filed was lost. The second ended up at a VA office in Colorado.
The 25-year-old Murray was severely burned and his right leg was amputated after a roadside bomb explosion in 2006. He says it’s mind-boggling to have spent 11 months in Walter Reed Army Medical
Center and in outpatient care, only to find out he had to mail his records to the VA to prove he was injured.
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