It is a pleasure for you to get selected for the post of the personal banker and you should be ready to face the challenging interview and unless you are familiar with the personal banker interview questions, you may not have an enjoyable interview experience. You should understand that all other candidates, who are attending the interview, have the same educational qualifications for the post and you need to be the stand out candidate, from the crowd. You are expected to expect the unexpected, since the interview is such a difficult one.
In fact, there are four different parts and you have to be smart to answer all the questions. The personal banker position is an interesting one for you, though it is not easy. You should be mentally prepared to help customers, who have complaints. Most of the times, you may have to answer the calls from your customers, in a responsible way and should take immediate action to provide the solutions for them. You can be a very successful candidate, provided, if you have knowledge and presence of mind, in answering the questions.
The Personal Interview Part:
During this session, your interviewer may ask you why you are interested to work as a personal banker. Of course, you need to realize that you have the responsibility of impressing your interviewer, with your answer. You should not express your personal feelings and experiences and just answer the question, in a natural way. Then, you would be asked to answer, why you are particularly interested with his bank and not somewhere else.
You should be familiar with the services of the banker to answer this question. You may talk about the special features of the banker, for having selected the particular bank for working. At times, you may be asked about your strengths and weaknesses, for which you need to be frank, with your answer. Even if you score average marks in this session, it does not matter and you would be considered for the next stage of the interview.
The Behavioral Interview Part:
In this part, you may have to mention about your past work experience and how did you deal with your customers. Different types of questions may be asked by the interviewer, for which you need to have instant and brilliant answers. You may have to answer to the question, how you would deal your customer, who is not satisfied with your service and about your past experience in the previous company.
Here comes your experience for your help and you may answer, with your real experience. You may be questioned about the customer service, when there is no product that your customer wants, how you would manage to satisfy your customer, with another product, which is similar. This may be a difficult question for you and at the same time, you are expected to answer, with your presence of mind. Your interviewer may be interested to know about your personal behavior and would ask about the additional jobs that you have done in your previous office, beyond the customer service. This is an interesting question and this provides opportunity for you to describe about your personal interest you have towards your job.
Sometimes, the interviewer may be curious to know what you would do, when you are with shortage, when you leave your office. It is quite common for the banks to have shortage and excess, since they are dealing with money and you should not answer in an irresponsible way. Make sure to avoid answering that you would pay from your pocket, since this is not the right and permanent solution. If you are aware about the personal banker interview questions, you should be able to answer your questions, in a satisfying manner.
Technical Part of the Interview:
This is not a very difficult part of your interview and you have completed the most difficult parts, earlier. In this part, you may be asked about the differences between the credit and debit cards and the best way to use them. You may have to answer for the question, how you would impress the newly married couples, with your banking service. Of course, you can manage all the questions, with your educational experience.
Play Role Part of the Interview:
In this section, the interviewer would take the role of the customer and you need to assume that you are the banker. You need to feel that you are working for the banker and you have the job of satisfying your customer, with your available products and services. That is why you have to be thoroughly familiar with the services of your banker, while attending the interview. You can easily impress your interviewer, with your personalized service to your customer.
When you are applying for the post, you have to make sure that you know about the personal banker interview questions, so that you can impress your interviewer. Never forget to thank your personal banker interviewer and follow up your application, after the interview and certainly, you would be appointed for the post of personal banker.