Tag: GI Bill

The failure to answer 90 percent of calls says a lot about the VA. As the second-largest bureaucracy in the country, it continues to be a model of how not to run government programs. Forget all of Washington's buzz words: transparency, efficiency, fiscal responsibly. We need the administration to try a new term, "customer service." These veterans aren't calling to order an iPad, they're trying to take advantage of a historic benefit that was promised to them by Congress and this president.