Veterans Affairs Texas technology center accidentally deletes 464,000 home loan data files
By Associated Press
No personal information was jeopardized, according to a statement from the VA released Tuesday.
The agency blamed human error at its information technology center in Austin, Texas. Reports that the error was made at the VA’s regional office in Cleveland were incorrect, said VA spokesman Craig Lawson.
The records included loans, grants and applications. The online application program was restored within a few days after the records were erased May 24.
U.S. Sen. Rob Portman of Ohio sent a letter Monday to Secretary of Veterans Affairs Eric Shinseki, asking for information about when the department and applicants were told about the error and how they’ll be affected.
The senator also criticized the “limited communication and delayed incident reporting.”
The deleted files from the online application program were from March 18 to May 24.
All files from April 25 to May 24 were not able to be recovered while about half of the files from March 18 to April 24 were recovered.
The agency said staff will be retrained to help prevent the error from occurring again.
Lenders, appraisers and staff appraisal reviewers have been asked to resubmit appraisals for pending loan closings, according to the VA statement.
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