Toll free numbers are common among organizations that provide services because they are an open communication channel for customers to call a company for free. This is a very important branding initiative, showing an that an active customer service strategy is part of the organization’s beliefs. Having a toll free number tells customers that a company is open to listening to their concerns as well as eager to help with any inconveniences.
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Traditional telephone carriers offer toll free services to commercial organizations, preventing callers from any call termination charges. Companies purchasing business phone systems from professionals (like TelcoDepot.com there) are capable of handle high incoming call traffic without additional equipment since specialized business telephones are designed to manage multiple lines.
How is VoIP Any Different?
VoIP phone systems are managed by independent telecom providers and do not interfere with traditional carriers. VoIP lines function with Internet connections, avoiding any other call termination charges. Sales and customer support teams gain unlimited access to their potential clients at a much lower cost than they would with non-VoIP lines. Additionally, they allow more efficient data management, generating reports that can later be used to make strategic business decisions.
When organizations get a VoIP Phone System from a reputable provider, toll free numbers can be programmed internally without hiring any additional services. That means that users will have 100% control over system configurations and features, including any last minute changes.
The Flexibility of VoIP Toll Free Numbers
VoIP phone systems are known for being highly customizable as additional devices are easy to add as new communication needs surface. Such changes do not require any complex rewiring or high maintenance charges. Another advantage of a VoIP phone is that they can be connected to the main phone system from any location and it can be moved around if necessary.
Even though all phones function as part of a system, each device has individual features that users can program to fit their needs. Callers are greeted with the professionalism expected from toll free services without noticing internal configurations.
Choosing between traditional lines and VoIP is a decision to make based on organizational needs. While cost is the most known advantage, it is also important to consider the available Internet connection, employee attitude towards new technology, and potential for growth.
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