The Department of Veteran Affairs has released a 50-page document, MyVA, outlining its improvement goals in the aftermath of last year’s internal report of doctored waiting lists that hid how long veterans waited for care.
The document portrays a behemoth organization attempting, in the wake of cost controls and increased demand for services, to streamline services through such initiatives as a realignment into five regional districts, including a North Atlantic district, better access to services through improved staff training and a “single customer facing website,” and better delivery of health care through hiring and coordination of services.
The document’s release comes as the VA has warned lawmakers that it may be forced to shut some hospitals because of a $2.5 billion shortfall, something the VA suggested might be closed by transferring money from the program that allows veterans to seek medical care outside the VA system. The VA also continues to face reports that veterans die while waiting for appointments.
The document says the VA has “hired over a 1,000 doctors and over 2,700 nurses” despite shortages of medical professionals, and reports that in the past year it has “completed seven million more appointments for care inside the VA and in community than in the previous 12 months.”
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