“It had everything about him, and I could have done anything with it,” McCann said in an interview.
It wasn’t the first time McCann had received another veteran’s medical records. In the past, he informed the VA, then threw away the misdirected documents. This time, after failing to make contact with the other veteran on his own, McCann took the documents to a town hall meeting held by the director of the VA’s Tennessee Valley Healthcare System.
When the floor opened for questions, McCann was the first to raise his hand.
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